General Questions
Normally the payment by the bank transfer takes to 3 business days.
After the payment will be successful, your order will be collected and shipped, and after that you`ll receive the tracking number.
When the payment will be accepted your order status changes to “Packaging”
You can check your order status on your profile at any time as well.
Please read carefully before placing an order.
By placing an order, you signify that you have read and agree to our Reship Policy terms.
When will I receive a package if something goes wrong?
✔ If you haven’t received your package and we have not received the package back, and it has been 40 business days, we will reship your package at no cost to you, but only once and for free!
✔ If the reshipped order does not arrive for the second time, we will not reship it for the third time for free or provide a refund. We send out orders only if a customer agrees to take the risks.
✔ If your order was seized, you need to send us the seizure letter via email. After we have checked it, we will reship your order once for free!
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place.
When will I NOT receive a package if something goes wrong?
If the package is returned to the sender due to the receiver’s unavailability, we do not reship or refund! Please ensure that you enter the correct delivery address along with your full first name and last name.
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place.
If the package is returned to the sender due to the receiver’s unavailability, we do not reship or refund! Please ensure that you enter the correct delivery address along with your full first name and last name.
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place.
Payments
✔Bank transfer
After order`s confirmation the message with bank information sent automatically to your email within 24 hours. Don`t forget to check the spam folder as well.
You can find full instruction on our website:
Please send an email and we will work together to resolve this problem.
Shipping
We ship to: Germany, United Kingdom, France, Italy, Spain, Poland, Romania, Netherlands, Belgium, Czech Republic, Greece, Portugal, Hungary, Austria, Switzerland, Bulgaria, Slovakia, Ireland, Croatia, Slovenia, Baltic states, Luxembourg, Andorra, Monaco, San Marino, Finland.
If you haven’t received your package and we have not received the package back, and it has been 40 business days – we will reship your package at no cost to you only one time for free.
If you made a mistake, then you can change the address only before the status of your order is “Pickup by courier”. In this case, contact us immediately by email
✔Processing
It takes 24-72 hours to process your order during working days. Please wait for the next status.
✔Packaging
Your parcel is packaging now, please wait for the next status.
✔Picked up by courier
Your parcel is picked up by courier, your tracking number will appear in next status within 24 hours during working days.
✔Shipped
Your parcel has been shipped, and tracking number is sent to your email and also appears in your order list.
If your order has been seized, you need to send us the seizure letter via email. Once we have reviewed it, we will reship your order once for free! To resolve this issue, please contact us at email. We are here to help you with your problem.
Please reach out to us at email and we will assist you in resolving your issue.
Reship Guarantee
Please review the following information carefully before placing an order. By placing an order, you acknowledge that you have read and agreed to our Reship Policy terms.
✔ If you have not received your package and we have not received it back, after 40 business days we will reship your package once for free, at no cost to you.
✔ If the reshipped order does not arrive for the second time, we will not reship it for the third time for free, nor provide a refund. Our orders are sent out with the understanding that the customer agrees to assume any associated risks.
✔ If your order has been seized, you must send us the seizure letter via email. Once we have verified it, we will reship your order once for free.
Please note that all situations related to reshipping are handled on an individual basis. If you encounter any issues, please contact our support team via email as your first point of contact.
When will I NOT receive a package if something goes wrong?
If the package is returned to the sender due to the unavailability of the receiver, we will not reship or refund the order. To ensure successful delivery, please ensure that you provide the correct delivery address, along with your full first name and last name.
Once again, all situations related to reshipping are addressed individually. If you encounter any problems, please reach out to our support team at email.